ICT information and knowledge manager
Role lens
Are you passionate about organizing information and turning data into actionable insights? As an ICT information and knowledge manager, you'll be at the heart of ensuring an organization effectively uses its data to achieve its goals.
ICT information and knowledge managers play a crucial role in shaping how organizations manage and leverage their information assets. Your day might involve defining information strategies, creating systems for storing and distributing knowledge, analyzing data to identify trends, and ensuring information is accessible and useful to colleagues. This role requires a blend of technical understanding, analytical skills, and a keen eye for detail, making it a rewarding career for those who enjoy problem-solving and improving organizational efficiency.
- • Developing and implementing information and knowledge management policies and procedures.
- • Designing and maintaining digital structures (databases, knowledge repositories, etc.) to organize and store information.
- • Analyzing data and creating reports to support business intelligence and decision-making.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Deeper colour: reported the same way in more consecutive years.
Figures cover Production and specialised services managers — 186 jobs including this one.
In shortage: Belgium, Bulgaria, Cyprus, Czechia and 3 more.
Longest-running shortage: Belgium, 4 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
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Future Outlook for ICT information and knowledge manager
The outlook for ICT information and knowledge manager reflects a balanced mix of automation exposure and durable, human-led work.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could ICT information and knowledge manager change as AI adoption grows?
Several task areas may shift toward AI-assisted workflows, so reskilling becomes more important.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How could ICT information and knowledge manager change as AI adoption grows?
Several task areas may shift toward AI-assisted workflows, so reskilling becomes more important.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- define technology strategy
- manage business knowledge
Where AI may become a co-pilot
- analyse the context of an organisation
- interpret current data
- assess informational needs
Tasks most exposed to automation
- manage information sources
- migrate existing data
- manage data collection systems
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to content generation, creative augmentation, and large language model tools
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to physical automation, robotics, and sensor-driven task displacement
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Digital Technology
A typical day as a ICT information and knowledge manager
09 09:00 · Morning assess informational needs
10 10:30 · Mid-morning define technology strategy
12 12:00 · Midday create data models
14 14:00 · Afternoon manage data collection systems
15 15:30 · Late afternoon manage ICT data architecture
17 17:00 · Wrap-up migrate existing data
Task order is illustrative. Individual days vary.
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attack vectors
Paths or methods that threat actors use to exploit vulnerabilities in information networks or systems from a concrete organisation and impact its availability, integrity and confidentiality. Attack vectors may include social engineering tactics such as phishing mails or pretexting, technical exploits as SQL injection as well as buffer overflow attacks.
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data mining
The methods of artificial intelligence, machine learning, statistics and databases used to extract content from a dataset.
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data models
The techniques and existing systems used for structuring data elements and showing relationships between them, as well as methods for interpreting the data structures and relationships.
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data storage
The physical and technical concepts of how digital data storage is organised in specific schemes both locally, such as hard-drives and random-access memories (RAM) and remotely, via network, internet or cloud.
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decision support systems
The ICT systems that can be used to support business or organisational decision making.
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information architecture
The methods through which information is generated, structured, stored, maintained, linked, exchanged and used.
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manage data collection systems
Develop and manage methods and strategies used to maximise data quality and statistical efficiency in the collection of data, in order to ensure the gathered data are optimised for further processing.
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structure information
Organise information using systematic methods such as mental models and according to given standards in order to facilitate user information processing and understanding with respect to the specific requirements and characteristics of the output media.
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create data models
Use specific techniques and methodologies to analyse the data requirements of an organisation's business processes in order to create models for these data, such as conceptual, logical and physical models. These models have a specific structure and format.
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migrate existing data
Apply migration and conversion methods for existing data, in order to transfer or convert data between formats, storage or computer systems.
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interpret current data
Analyse data gathered from sources such as market data, scientific papers, customer requirements and questionnaires which are current and up-to-date in order to assess development and innovation in areas of expertise.
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define technology strategy
Create an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives, taking into account analyses and relevant regulations.
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manage business knowledge
Set up structures and distribution policies to enable or improve information exploitation using appropriate tools to extract, create and expand business mastery.
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assess informational needs
Communicate with clients or users in order to identify which information they require and the methods with which they can access it.
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manage ICT data architecture
Oversee regulations and use ICT techniques to define the information systems architecture and to control data gathering, storing, consolidation, arrangement and usage in an organisation.
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analyse the context of an organisation
Study the external and internal environment of an organisation by identifying its strengths and weaknesses in order to provide a base for company strategies and further planning.
Skill DNA
Work personality traits and values that define this role
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Where does ICT information and knowledge manager fit?
Similarity scores based on skill overlap from ESCO data.
Frequently asked questions
- What skills are most important for an ICT information and knowledge manager?
- Strong analytical and problem-solving skills are essential, alongside experience with data management tools and techniques. Understanding information architecture, data governance principles, and business intelligence concepts is also highly valuable. Effective communication and collaboration skills are key to working with different teams.
- How does this role differ from a data analyst?
- While both roles involve data, an ICT information and knowledge manager focuses on the broader strategy and infrastructure for managing information across the organization. A data analyst typically concentrates on specific data sets to extract insights and create reports. The manager ensures the data is available, organized, and governed effectively for analysis.
- What career path leads to becoming an ICT information and knowledge manager?
- Many professionals enter this role from backgrounds like information technology, library science, data management, or business analysis. Experience in a specific industry can also be beneficial. Building a strong foundation in data management principles and gaining experience with relevant tools are key steps.
- ICT Information And Knowledge Manager — is there a shortage in Europe?
- Yes. In the 2025 ELA/EURES edition, a shortage was reported in 7 of the 11 European countries that assessed this occupation group: Belgium, Bulgaria, Cyprus, Czechia and 3 more. Belgium has reported one for 4 consecutive years. These assessments are published per occupation group rather than per job title.
- ICT Information And Knowledge Manager — what does it pay in the United States?
- $67,310 a year at the median, as of 2025-05. State medians run from $27,040 to $93,300. Source: US Bureau of Labor Statistics. This is a United States figure and not a projection for Europe.