At the foot of your dashboard, below today's work, sits a short summary of your own counseling over the last quarter — "Your counseling, this quarter".
It is there rather than at the top on purpose. Everything above it is somebody waiting for you. A median response time at the top of the screen would be the product telling you your statistics matter more than the person waiting.
If you have nothing to reflect on yet, nothing renders.
Only you see it
Your organisation's admins see team-wide totals and the cases that need attention. They do not see a comparison of counselors, and there is no screen anywhere that ranks you against a colleague.
Where your cases stand
The first part is a worklist, not a score. Your live cases, split by what each one is waiting for:
| What it means | |
|---|---|
| waiting on a signature | You sent a plan and it has not been answered |
| review date passed | The signed plan promised a review that has not happened |
| gone quiet (21d+) | Nothing from either side for three weeks |
| quiet (7–20d) | Slowing, not yet stalled |
| moving | Something happened in the last week |
Quiet is not failure. Some good counseling is slow, and some people need a month between conversations. The buckets exist so a case cannot go quiet without you knowing, which is a different claim.
Your practice, last 90 days
The second part is about the shape of your work rather than any one case.
- Typical reply time — from a participant doing something to you responding. Median, not average, so one holiday does not distort a quarter.
- Their share of the activity — how much of the movement on your plans came from participants rather than from you. Very low or very high is worth a look: a plan nobody but you touches is a plan being written at somebody, and one you never touch may have stopped needing you.
- To a first agreed goal and to a first signed plan — how long these typically take from the start of a case.
- Agreements — how many plans you sent, how many were signed, how many were reopened or withdrawn.
Reopening a plan is not a failure. A plan that changed because someone's situation changed is the process working. It is counted so you can see it, not so you can minimise it.
What it cannot tell you
Whether any of it worked. Everything here counts what happened inside NexPath. Whether the participant got the place, took the job, stayed in it, or was glad afterwards is invisible to us, and a number that looks like an outcome but is really an activity count is worse than no number.
Whether you are good at this. Reply time measures a habit. Time to a signed plan measures a caseload as much as a practice — someone carrying twelve complex cases will read slower than someone carrying four straightforward ones, and that is not a finding about either of them.
Small counts move these figures a lot. Each block says how many cases it drew on; read that line before drawing a conclusion from the figure above it.
Related
- What the desk tells you, and when — the same signals, per case, as they happen
- Organisation analytics — what your admins see, and what they deliberately do not
- Participant statuses — the pipeline these cases sit in
- Your Counseling Desk — where the work itself happens