Between sessions, a participant can react to every suggestion on the board, add an occupation of their own, and answer a clarification. None of that used to reach you — you found out by happening to look.
Five alerts now do. They arrive in the notification bell in the top bar, and opening one takes you to that person's profile.
When the participant acts
Three alerts, at the three points where the ball becomes yours.
| What happened | What you see |
|---|---|
| They answered a suggestion | A suggestion was turned down · …marked interesting · …marked unsure, with their comment if they left one |
| They put an occupation on the board themselves | An occupation was added to the board |
| They answered a clarification | A clarification was answered, with the start of their answer |
"Not interested" is titled apart from the other two on purpose. It stalls a goal: the education route under that occupation stops meaning anything, and something else has to be offered. Interested and unsure can wait for the next session — a refusal changes what that session is about.
An occupation the participant adds is the one action that changes the agenda rather than answering it, so it waits behind your approval until you have seen it.
When nobody acts
The other two fire on nothing happening, which is the class of problem an event can never raise. There is no event to hang it on, and the counseling services that quietly die are exactly the ones nobody notices.
| What happened | What you see | After |
|---|---|---|
| Neither side has touched the plan | This counseling has gone quiet | 14 days |
| A plan was sent for signing and not answered | A plan is still waiting to be signed | 7 days |
Silence is measured on the last action by either of you, so a counselor working alone on the board keeps a case alive. That is real work, and it is not what this is looking for.
Each stall raises one alert, not one a day. The clock only restarts when somebody acts and it goes quiet again.
The two thresholds are judgement, not evidence. Fourteen days and seven days are our reading of when a gap stops being ordinary; no study sets them. Treat a quiet case as a question, not a verdict.
Who gets them
The counselor named on the case, not everyone in the organisation. A board reaction is that person's work, and alerting five colleagues is how a bell becomes noise and then gets ignored. Where no counselor is recorded, the alert goes to organisation staff instead so it is not lost.
This does not narrow who may open the case. Any counselor in your organisation can still step in — see Your Counseling Desk. The alert says whose desk the work landed on, not who is allowed at it.
The sound is off unless you turn it on
The bell is silent for counselors by default, because a counselor is often sitting with a participant and a ping in the room during a session is worse than a notification seen an hour late. The badge still counts. Participants get the sound by default and can turn it off.
What these are not
They are not a task list, and they do not email anybody. Nothing here is assigned to you, given a deadline, or escalated if you leave it. An alert says what happened; what to do about it stays a counseling judgement.
Nor do they create a message in the conversation you are having with the participant. Machine chatter in that thread would make it harder to read, not easier.
Related
- Your Counseling Desk — the surface these point into
- Working on the Planning Board — where the reactions happen
- Your practice, in your own view — the same signals counted across all your cases
- Sending a plan for signing — what the unanswered proposal alert is watching