NexPilot is an assistant that sits beside a participant's profile and helps you think about this person before and during a session. It is not a chatbot bolted onto the product — it can read the participant's actual results, plan and history, which is what makes it worth asking.
You will find it in the guidance panel on a participant's profile. It needs the horizontal room, so it is a desktop feature. If you do not see it, your organisation may not have it switched on — ask your administrator.
What it can see
When you ask about a participant, NexPilot can look up:
- their assessment results, and how old those results are
- their education background, where recorded
- occupations on their Planning Board, and their reactions to them
- the state of their plan, and recent activity on it
- education programmes and deadlines relevant to them
- open tasks
It also remembers your conversation, including from previous sessions, so you can pick up where you left off without re-explaining.
What it cannot see
- Your private notes. It has no access to them at all.
- The participant's name, email or username — these are removed before anything is sent. See What the AI sees.
- Any other organisation's data.
What it is good at
Asking it to prepare you is where it earns its cost:
- "What should I ask about in Thursday's session?"
- "They are unsure about nursing — what is behind that in their results?"
- "What has changed since we last met?"
- "What is missing before this plan could be signed?"
It is at its best on questions about this participant, because that is where it has evidence you would otherwise have to assemble by hand.
What it is not for
It does not score anything. Profiles and occupation matches come from a deterministic engine. NexPilot reads those results; it never produces or changes them. If it ever appears to disagree with a match percentage, the match is right.
It does not decide, and it does not replace you. It has never met the person. It cannot hear what you heard in the room, and it has no view of their circumstances beyond what is recorded.
Check anything factual before acting on it. It is a language model with good sources, not an oracle — treat a claim about a deadline or an entry requirement as something to verify, not something to relay.
What it costs
Conversations draw on your organisation's AI balance. Each exchange costs a small amount depending on its length and the model used. Your current balance and what has been spent are on the Billing page.
Your organisation can turn AI off entirely, and an individual counselor can decline it. Both are checked before any cost is incurred — you cannot be charged for something you or your organisation switched off.
Related
- Your Counseling Desk — the whole surface this sits on
- What the AI sees, and what it does not — for when a parent or a data protection officer asks
- Billing and your plan — where the balance lives