Billing is org-admin only. It has three tabs: Overview, Plan & Seats, and Payments & Invoices.
What you are charged for
Two different things, and they are easy to confuse:
- Counselor seats — colleagues who can log in. See Team and seats.
- Participant capacity — how many people you can approve. Practices buy a caseload; schools buy an annual student capacity. See Approving people.
NexPilot is not a third charge. It is included in your plan, within the fair-use limit described below.
Overview
Read-only: your plan and its status, the renewal or cancellation date, seat usage and participant usage. It warns you when you are over your seat limit.
NexPilot is included (fair use)
NexPilot, the counselor assistant, is included in your plan. It is labelled included (fair use), and nothing is bought or topped up for it. Top-ups for AI use are no longer sold.
- The limit: 300 exchanges per seat per month. An exchange is one question and its answer.
- Shared by the workspace: the limit is 300 times your number of seats, and everyone in the workspace draws on the same total. It is not split per counselor.
- The counter: NexPilot shows NexPilot this month: N of M, where N is what the workspace has used and M is its limit.
- Each month starts fresh: the count follows the calendar month. Anything unused does not carry over.
There is no per-counselor spending cap, because nothing is charged. What each counselor does have is an on/off switch for AI on their own participants.
When the limit is reached
NexPilot pauses until the 1st of the next month. Nothing is charged. Everything else keeps working — the pause is limited to NexPilot, and no participant data or plan is affected.
Plan & Seats
Where you change what you are paying for: billing period, which NexPlanner modes are included, seats, and participant capacity, with a live price preview before you commit. Downgrades take effect at renewal rather than immediately.
Adding seats also raises your NexPilot limit, because it is counted per seat.
You cannot cancel your subscription here. There is no cancel control in this interface. Use the Stripe portal from Payments & Invoices, or contact NexPath.
Payments & Invoices
Your billing details (company, address, country, VAT ID), a link to the Stripe portal for card and billing-email changes, and your invoice history — each invoice downloadable as a PDF.
If your organisation is billed manually
Many organisations are on a contract rather than card billing. If yours is, the plan tabs explain that self-checkout is switched off and changes go through your NexPath contact.
NexPilot is included on a manual contract too, with the same fair-use limit.
Related
- Team and seats
- Approving people, and what it costs
- NexPilot — included in your plan, within fair use