Ticket Issuing Clerk
Role lens
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Ticket issuing clerks play a vital role in the event industry, connecting customers with sporting events, concerts, theatre performances, and other leisure activities. Your day involves interacting with customers, understanding their needs, and recommending suitable tickets and reservation options. You’ll operate ticketing systems, process payments, and provide information about event details, seating arrangements, and special offers. Accuracy and efficiency are key, alongside a friendly and helpful demeanor.
- • Providing excellent customer service, both in person and potentially over the phone or online.
- • Selling tickets for a variety of events, including sporting, cultural, and leisure activities.
- • Matching customer needs and preferences with available ticket options and seating arrangements.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Figures cover Sales workers — 74 jobs including this one.
In shortage: Cyprus, Germany, Italy, Lithuania and 2 more.
Longest-running shortage: Italy, 3 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
What these words mean
The four things this section reports
- Reported demand
- Whether employers report needing people in this job — a judgement published by a national or EU body, not a count.
- Where it is heading
- Which way employment in this job is expected to move over the coming years, from an official projection.
- Openings
- Roughly how many openings arise — from growth and from people leaving the job.
- Typical pay
- What people in this job typically earn where the source publishes it. Blank does not mean unpaid; it means nobody publishes it for that place.
A measure is left out when nobody publishes it for that place, rather than shown as zero.
Which way the market leans for you
- In your favour
- More openings than people looking — employers are competing for candidates.
- Balanced
- Openings and candidates are roughly matched.
- Competitive
- More people looking than openings — expect to compete.
- Mixed evidence
- Sources disagree, or the same occupation group is short in one part and oversupplied in another.
Every source resolves to one of these four, so there is a single vocabulary to learn. What differs is the evidence behind it, which is printed underneath each verdict — a measured ratio of openings to jobseekers, or an assessment published by a national body.
How this job compares with other jobs in the same country
- Strong
- Among the strongest in that country
- Good
- Stronger than most jobs in that country
- Mixed
- About typical for that country
- Weak
- Weaker than most jobs in that country
This is a rank within one country, not a score you can carry across borders — the registers behind two countries count different people, so the same number means different things in each. It is also why a job can be among the strongest in a country and still show as Competitive: it leads the field in a market that is crowded overall.
Where these come from
Every figure is published by a national statistics office, a public employment service or an EU body, and each card names its source and the period it covers. Some places are counted monthly, others assessed once or twice a year, so two places on the same map can be describing different moments — the date is always shown.
None of this predicts one person’s chances. It describes a market.
Reported demand · Typical pay · Where it is heading (United States, Ireland, Malta, United Kingdom)
| Reported demand | Typical pay | Where it is heading | |
|---|---|---|---|
| United States | Not reported | $44,390 2025-05 | +2.8% 2024–2034 · BLS 2024-2034 |
| Ireland | Not reported | — | −1% 2023–2035 · Cedefop 2026 * |
| Malta | Shortage reported ELA/EURES 2024 * | — | +27.8% 2023–2035 · Cedefop 2026 * |
| United Kingdom | Not reported | £14,018 2025-provisional | — |
* Published for occupation groups, not for individual job titles.
U.S. Bureau of Labor Statistics (OEWS)
Source: Office for National Statistics, Annual Survey of Hours and Earnings, Open Government Licence v3.0
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Future Outlook for ticket issuing clerk
The outlook for ticket issuing clerk reflects a balanced mix of automation exposure and durable, human-led work.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could ticket issuing clerk change as AI adoption grows?
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
Model-based estimate. Use it as a planning signal, not a guarantee.
Compare this to your profile
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- guarantee customer satisfaction
- ensure compliance with legal requirements
- quote prices
Where AI may become a co-pilot
- examine merchandise
- monitor stock level
- monitor ticketing
Tasks most exposed to automation
- process booking
- maintain customer records
- apply numeracy skills
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to content generation, creative augmentation, and large language model tools
Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to physical automation, robotics, and sensor-driven task displacement
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Marketing & Sales
A typical day as a ticket issuing clerk
09 09:00 · Morning carry out products preparation
10 10:30 · Mid-morning carry out active selling
12 12:00 · Midday carry out order intake
14 14:00 · Afternoon demonstrate products' features
15 15:30 · Late afternoon examine merchandise
17 17:00 · Wrap-up guarantee customer satisfaction
Task order is illustrative. Individual days vary.
What you need to do this work
The skills, knowledge and tools this role calls for — and the traits and rewards that come with it.
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operate cash register
Register and handle cash transactions by using point of sale register.
-
process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
-
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
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issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
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sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
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upsell products
Persuade customers to buy additional or more expensive products.
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carry out order intake
Take in of purchase requests for items that are currently unavailable.
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carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
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guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
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provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
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communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
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respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
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quote prices
Refer to prices for the client by researching and estimating fare rates.
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inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
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monitor stock level
Evaluate how much stock is used and determine what should be ordered.
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monitor ticketing
Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.
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carry out products preparation
Assemble and prepare goods and demonstrate their functionalities to customers.
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ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
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examine merchandise
Control items put up for sale are correctly priced and displayed and that they function as advertised.
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provide customer guidance on product selection
Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
cultural projects
The purpose, organisation and management of cultural projects and related fundraising actions.
sporting events
Possess an understanding of different sporting events and conditions that can affect a result.
- cancellation policies of service providers
- advertising techniques
- recreation activities
Path to become a ticket issuing clerk
What it typically takes to qualify: education level, where it is a regulated profession, and where to study.
Primary education
40 programmes in 15 countries teach the core skills of this job. Plus 225 short courses that build single skills.
Growth Pathways & Similar Roles
Explore typical career progression paths, adjacent skills, and similar roles to plan your next transition.
Where does ticket issuing clerk fit?
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Similarity scores based on skill overlap from ESCO data.
For organisations
The data on this page, working for your students, clients and staff.
Frequently asked questions
What kind of customer interactions can I expect as a ticket issuing clerk?
Are there specific computer skills needed for this role?
What are the typical working conditions for a ticket issuing clerk?
How much does Ticket Issuing Clerk pay in the United States?
Sources: ESCO O*NET ELA/EURES Cedefop BLS Data updated October 3, 2026 About our data