public housing manager

Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.

Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.

Maintain good relations with representatives of the local scientific, economic and civil society.

Communicate professionally and cooperate with members of the other professions in the health and social services sector.

Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

Cooperate with people in other sectors in relation to social service work.

Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and, as applicable, international codes of ethics or statements of principles.

Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

Work in accordance with management and organisational principles and values focusing on human rights and social justice.

Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.

Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans.

Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Establish social projects aimed at community development and active citizen participation.

Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

Initiate fundraising activities managing the place, teams involved, causes and budgets.

Establish daily priorities for staff personnel; effectively deal with multi-task workload.

Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.