Insurance Clerk
Key facts
Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
Insurance clerks play a crucial role in ensuring the smooth operation of insurance businesses. Your day might involve processing applications, updating records, handling customer inquiries, and managing insurance documents. You’ll work within an insurance company, a brokerage, or even for a self-employed insurance agent, providing administrative support and assisting clients with their insurance needs. This role requires strong organizational skills, attention to detail, and excellent communication abilities.
- • Processing insurance applications and policy documents accurately.
- • Responding to customer inquiries regarding insurance policies and coverage.
- • Maintaining and updating client records and insurance databases.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Figures cover Numerical and material recording clerks — 39 jobs including this one.
In shortage: Belgium, Bulgaria, Denmark, Germany and 2 more.
Longest-running shortage: Belgium, 4 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
What these words mean
The four things this section reports
- Reported demand
- Whether employers report needing people in this job — a judgement published by a national or EU body, not a count.
- Where it is heading
- Which way employment in this job is expected to move over the coming years, from an official projection.
- Openings
- Roughly how many openings arise — from growth and from people leaving the job.
- Typical pay
- What people in this job typically earn where the source publishes it. Blank does not mean unpaid; it means nobody publishes it for that place.
A measure is left out when nobody publishes it for that place, rather than shown as zero.
Which way the market leans for you
- In your favour
- More openings than people looking — employers are competing for candidates.
- Balanced
- Openings and candidates are roughly matched.
- Competitive
- More people looking than openings — expect to compete.
- Mixed evidence
- Sources disagree, or the same occupation group is short in one part and oversupplied in another.
Every source resolves to one of these four, so there is a single vocabulary to learn. What differs is the evidence behind it, which is printed underneath each verdict — a measured ratio of openings to jobseekers, or an assessment published by a national body.
How this job compares with other jobs in the same country
- Strong
- Among the strongest in that country
- Good
- Stronger than most jobs in that country
- Mixed
- About typical for that country
- Weak
- Weaker than most jobs in that country
This is a rank within one country, not a score you can carry across borders — the registers behind two countries count different people, so the same number means different things in each. It is also why a job can be among the strongest in a country and still show as Competitive: it leads the field in a market that is crowded overall.
Where these come from
Every figure is published by a national statistics office, a public employment service or an EU body, and each card names its source and the period it covers. Some places are counted monthly, others assessed once or twice a year, so two places on the same map can be describing different moments — the date is always shown.
None of this predicts one person’s chances. It describes a market.
Reported demand · Typical pay · Where it is heading (United States, Ireland, Australia, Malta, United Kingdom)
| Reported demand | Typical pay | Where it is heading | |
|---|---|---|---|
| United States | Not reported | $49,230 2025-05 | −3.7% 2024–2034 · BLS 2024-2034 |
| Ireland | Not reported | — | +38.5% 2023–2035 · Cedefop 2026 * |
| Australia | Assessed as balanced Jobs and Skills Australia 2025 * | — | — |
| Malta | Shortage reported ELA/EURES 2024 * | — | — |
| United Kingdom | Not reported | £29,329 2025-provisional | — |
* Published for occupation groups, not for individual job titles.
U.S. Bureau of Labor Statistics (OEWS)
Source: Office for National Statistics, Annual Survey of Hours and Earnings, Open Government Licence v3.0
Do you guide students, clients or employees? Use this occupation data in your organisation.
Future Outlook for insurance clerk
The outlook for insurance clerk reflects a balanced mix of automation exposure and durable, human-led work.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could insurance clerk change as AI adoption grows?
Several task areas may shift toward AI-assisted workflows, so reskilling becomes more important.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
Several task areas may shift toward AI-assisted workflows, so reskilling becomes more important.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
Model-based estimate. Use it as a planning signal, not a guarantee.
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How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- follow written instructions
- communicate with customers
- offer financial services
Where AI may become a co-pilot
Limited AI co-pilot overlap right now.
Tasks most exposed to automation
- maintain records of financial transactions
- write work-related reports
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to content generation, creative augmentation, and large language model tools
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to physical automation, robotics, and sensor-driven task displacement
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Management & Entrepreneurship
A typical day as an insurance clerk
09 09:00 · Morning handle financial transactions
10 10:30 · Mid-morning offer financial services
12 12:00 · Midday communicate with customers
14 14:00 · Afternoon follow written instructions
15 15:30 · Late afternoon handle paperwork
17 17:00 · Wrap-up maintain records of financial transactions
Task order is illustrative. Individual days vary.
What you need to do this work
The skills, knowledge and tools this role calls for — and the traits and rewards that come with it.
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handle paperwork
Handle work-related paperwork ensuring that all relevant requirements are met.
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use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.
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perform office routine activities
Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.
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perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
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offer financial services
Provide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.
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provide financial product information
Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.
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communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
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follow written instructions
Follow written directions in order to perform a task or carry out a step-by-step procedure.
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maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
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write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
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handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
company policies
The set of rules that govern the activity of a company.
principles of insurance
The understanding of the principles of insurance, including third party liability, stock and facilities.
- electronic communication
- office software
- types of insurance
- banking activities
- insurance law
- insurance market
- tax legislation
Path to become an insurance clerk
What it typically takes to qualify: education level, where it is a regulated profession, and where to study.
Primary education
283 programmes in 21 countries teach the core skills of this job. Plus 120 short courses that build single skills.
A few examples, taught in the language of this page:
Koulutuskeskus Salpaus · Finland
Bachelor of Arts (Honours) in Insurance Practice (General)
Atlantic Technological University · Ireland
These are 6 of 403.
Sources
- 1. Source: Opintopolku.fi (Finnish National Agency for Education)
- 2. Source: Europass Qualification Dataset Register (European Commission)
- 3. Source: Malta Qualifications Registry, Malta Further and Higher Education Authority (qualifications.mfhea.gov.mt).
- 4. Course information from Qualifax (qualifax.ie), Quality and Qualifications Ireland
- 5. Source: Study in Korea, National Institute for International Education (NIIED) (studyinkorea.go.kr).
- 6. Source: Microsoft Learn
Growth Pathways & Similar Roles
Explore typical career progression paths, adjacent skills, and similar roles to plan your next transition.
Where does insurance clerk fit?
Similarity scores based on skill overlap from ESCO data.
For organisations
The data on this page, working for your students, clients and staff.
Frequently asked questions
What skills are most important for an insurance clerk?
Do I need a specific degree to become an insurance clerk?
What kind of work environment can I expect as an insurance clerk?
Is there a shortage of Insurance Clerk in Europe?
How much does Insurance Clerk pay in the United States?
Sources: ESCO O*NET ELA/EURES Cedefop BLS Data updated October 3, 2026 About our data