ICT change and configuration manager
Snapshot
Are you passionate about ensuring technology systems run smoothly and efficiently? As an ICT change and configuration manager, you’ll be at the heart of managing updates and improvements to vital software, applications, and ICT systems, minimizing disruption and maximizing performance.
ICT change and configuration managers are crucial for maintaining the stability and integrity of an organization's technology infrastructure. Your day-to-day work involves orchestrating the lifecycle of ICT assets, from initial planning and implementation to ongoing maintenance and eventual retirement. You’ll work closely with various teams, including developers, engineers, and business stakeholders, to ensure changes are implemented effectively and with minimal impact on operations. A strong understanding of system engineering principles and ICT lifecycle management is essential for success.
- • Developing and implementing change management processes and procedures.
- • Managing and maintaining the ICT configuration management database (CMDB).
- • Assessing the impact of proposed changes on existing systems and services.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Deeper colour: reported the same way in more consecutive years.
Figures cover Information and communications technology professionals — 75 jobs including this one.
In shortage: Bulgaria, Cyprus, Czechia, Finland and 6 more.
Longest-running shortage: Luxembourg, 4 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
What these words mean
The four things this section reports
- Reported demand
- Whether employers report needing people in this job — a judgement published by a national or EU body, not a count.
- Where it is heading
- Which way employment in this job is expected to move over the coming years, from an official projection.
- Openings
- Roughly how many openings arise — from growth and from people leaving the job.
- Typical pay
- What people in this job typically earn where the source publishes it. Blank does not mean unpaid; it means nobody publishes it for that place.
A measure is left out when nobody publishes it for that place, rather than shown as zero.
Which way the market leans for you
- In your favour
- More openings than people looking — employers are competing for candidates.
- Balanced
- Openings and candidates are roughly matched.
- Competitive
- More people looking than openings — expect to compete.
- Mixed evidence
- Sources disagree, or the same occupation group is short in one part and oversupplied in another.
Every source resolves to one of these four, so there is a single vocabulary to learn. What differs is the evidence behind it, which is printed underneath each verdict — a measured ratio of openings to jobseekers, or an assessment published by a national body.
How this job compares with other jobs in the same country
- Strong
- Among the strongest in that country
- Good
- Stronger than most jobs in that country
- Mixed
- About typical for that country
- Weak
- Weaker than most jobs in that country
This is a rank within one country, not a score you can carry across borders — the registers behind two countries count different people, so the same number means different things in each. It is also why a job can be among the strongest in a country and still show as Competitive: it leads the field in a market that is crowded overall.
Where these come from
Every figure is published by a national statistics office, a public employment service or an EU body, and each card names its source and the period it covers. Some places are counted monthly, others assessed once or twice a year, so two places on the same map can be describing different moments — the date is always shown.
None of this predicts one person's chances. It describes a market.
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Could ICT change and configuration manager fit you?
Answer three quick questions. This is not a full assessment — it is a teaser to help you decide whether to compare your profile.
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Do you enjoy tasks that require Integrity?
Do you enjoy tasks that require Initiative?
Future Outlook for ICT change and configuration manager
The outlook for ICT change and configuration manager reflects a balanced mix of automation exposure and durable, human-led work.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could ICT change and configuration manager change as AI adoption grows?
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How could ICT change and configuration manager change as AI adoption grows?
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- build business relationships
- train employees
- develop automated migration methods
Where AI may become a co-pilot
- manage changes in ICT system
- use scripting programming
- administer ICT system
Tasks most exposed to automation
No single task here is highly automatable yet.
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to content generation, creative augmentation, and large language model tools
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to physical automation, robotics, and sensor-driven task displacement
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Digital Technology
A typical day as a ICT change and configuration manager
09 09:00 · Morning integrate system components
10 10:30 · Mid-morning manage changes in ICT system
12 12:00 · Midday manage software releases
14 14:00 · Afternoon administer ICT system
15 15:30 · Late afternoon deploy ICT systems
17 17:00 · Wrap-up develop automated migration methods
Task order is illustrative. Individual days vary.
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DevOps
The DevOps development approach is a methodology to design software systems and applications focused on the collaboration and between software programmers and other ICT professionals and automation.
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ICT process quality models
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
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ICT project management methodologies
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project management ICT tools.
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tools for software configuration management
The software programs to perform configuration identification, control, status accounting and audit, such as CVS, ClearCase, Subversion, GIT and TortoiseSVN perform this management.
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Apache Maven
The tool Apache Maven is a software program to perform configuration identification, control, status accounting and audit of software during its development and maintenance.
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Chef (tools for software configuration management)
The tool Chef is a software program which performs infrastructure configuration identification, control and automation aiming to ease the applications deployment.
- digital systems
- project configuration management
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administer ICT system
Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.
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deploy ICT systems
Deliver and instalI computers or ICT systems, ensuring testing and preparation for use.
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manage ICT virtualisation environments
Oversee tools, such as VMware, kvm, Xen, Docker, Kubernetes, and others, used to enable a virtual environments for different purposes such as hardware virtualization, desktop virtualisation, and operating system level virtualisation.
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integrate system components
Select and use integration techniques and tools to plan and implement integration of hardware and software modules and components in a system.
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develop automated migration methods
Create automated transfer of ICT information between storage types, formats and systems to save human resources from performing the task manually.
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manage software releases
Examine and approve suggested software development releases. Manage further release process.
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manage changes in ICT system
Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.
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apply change management
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
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use scripting programming
Utilise specialised ICT tools to create computer code that is interpreted by the corresponding run-time environments in order to extend applications and automate common computer operations. Use programming languages which support this method such as Unix Shell scripts, JavaScript, Python and Ruby.
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perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
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build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
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train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Skill DNA
Work personality traits and values that define this role
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Where does ICT change and configuration manager fit?
Similarity scores based on skill overlap from ESCO data.
Frequently asked questions
- What skills are most important for an ICT change and configuration manager?
- Strong analytical and problem-solving skills are essential, alongside a deep understanding of ICT systems and processes. Excellent communication and collaboration skills are also vital, as you'll be working with diverse teams and stakeholders. Familiarity with change management methodologies (like ITIL) and configuration management tools is highly beneficial.
- How does this role differ from a traditional IT support role?
- While both roles involve technology, an IT support role typically focuses on resolving immediate user issues, whereas an ICT change and configuration manager proactively manages changes to prevent issues and improve system performance. This role is more strategic, focused on planning and implementation rather than reactive troubleshooting.
- Is this role typically an employee position or can I work as a freelancer?
- This role is primarily an employee-based position within organizations needing robust change and configuration management. However, it's also increasingly common to find opportunities for freelancing, particularly for short-term projects or specialized expertise.
- ICT Change And Configuration Manager — what does it pay in the United States?
- $108,970 a year at the median, as of 2025-05. State medians run from $60,470 to $156,590. Source: US Bureau of Labor Statistics. This is a United States figure and not a projection for Europe.