customer contact centre information clerk
Role lens
Enjoy helping people and thrive in a fast-paced environment? As a customer contact centre information clerk, you’ll be the first point of contact, providing essential information and support to customers.
Customer contact centre information clerks play a vital role in ensuring customers receive accurate and timely information. You’ll primarily communicate with customers via telephone and email, responding to their inquiries about products, services, and company policies. This role requires excellent communication skills, attention to detail, and the ability to quickly access and interpret information. It's a great entry point into a customer-facing career, offering opportunities to develop valuable skills.
- • Answering customer inquiries via phone and email.
- • Providing information about products, services, and company policies.
- • Accurately recording customer interactions and details.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Deeper colour: reported the same way in more consecutive years.
Figures cover Customer services clerks — 37 jobs including this one.
In shortage: Belgium, Czechia, Greece, Italy and 1 more.
Longest-running shortage: Netherlands, 4 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
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Could customer contact centre information clerk fit you?
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Future Outlook for customer contact centre information clerk
The outlook for customer contact centre information clerk reflects a balanced mix of automation exposure and durable, human-led work.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could customer contact centre information clerk change as AI adoption grows?
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How could customer contact centre information clerk change as AI adoption grows?
This role is likely to change gradually, with AI supporting selected tasks rather than replacing the whole occupation.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- guarantee customer satisfaction
- answer incoming calls
- perform customer management
Where AI may become a co-pilot
Limited AI co-pilot overlap right now.
Tasks most exposed to automation
- collect customer data
- keep records of customer interaction
- use databases
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to workflow automation, decision-support software, and process digitisation
Exposure to content generation, creative augmentation, and large language model tools
Exposure to physical automation, robotics, and sensor-driven task displacement
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Marketing & Sales
A typical day as a customer contact centre information clerk
09 09:00 · Morning collect customer data
10 10:30 · Mid-morning guarantee customer satisfaction
12 12:00 · Midday answer incoming calls
14 14:00 · Afternoon communicate by telephone
15 15:30 · Late afternoon communicate with customers
17 17:00 · Wrap-up establish customer rapport
Task order is illustrative. Individual days vary.
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characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
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characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
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customer insight
The marketing concept referring to the deep understanding of the customer's motivations, behaviours, beliefs, preferences, and values that help understand the reasons why the way they do. This information is then useful for commercial purposes.
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customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- call-centre technologies
- customer relationship management
- knowledge base
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guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
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perform customer management
Identify and understand the customer's needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.
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communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
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establish customer rapport
Gain customer interest and trust; establish relationships with wide varieties of people; communicate in a likeable and persuasive style; understand and respond to the individual desires and needs of customers.
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use databases
Use software tools for managing and organising data in a structured environment which consists of attributes, tables and relationships in order to query and modify the stored data.
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answer incoming calls
Respond to customers' inquiries and provide customers with appropriate information.
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keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
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collect customer data
Collect customer data such as contact information, credit card or billing information; gather information to track down purchase history.
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provide customer follow-up
Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
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communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
Skill DNA
Work personality traits and values that define this role
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Scan to continue on mobileGrowth Pathways & Similar Roles
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Where does customer contact centre information clerk fit?
Similarity scores based on skill overlap from ESCO data.
Frequently asked questions
- What skills are particularly important for this role?
- Strong communication skills (both verbal and written) are essential. You’ll also need excellent listening skills, the ability to remain calm under pressure, and a keen eye for detail. Familiarity with computer systems and data entry is also beneficial.
- Is this role typically full-time or part-time?
- This role is primarily an employment-based position, meaning you’ll typically work as an employee for a company or organisation. Full-time positions are common, but part-time opportunities may also be available.
- What kind of work environment can I expect?
- You’ll generally work in a busy contact centre environment, often using a computer and headset. The work can be fast-paced and require you to handle multiple inquiries simultaneously. Teamwork and collaboration are often important aspects of the role.
- Customer Contact Centre Information Clerk — is there a shortage in Europe?
- Both, depending where. Of the 10 European countries that assessed this occupation group in 2025, 5 reported a shortage and 5 a surplus. These assessments are published per occupation group rather than per job title.
- Customer Contact Centre Information Clerk — what does it pay in the United States?
- $37,230 a year at the median, as of 2025-05. State medians run from $22,890 to $49,060. Source: US Bureau of Labor Statistics. This is a United States figure and not a projection for Europe.