Cloak Room Attendant
Snapshot
Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
A cloak room attendant plays a vital role in establishments like theatres, hotels, restaurants, and event venues. Your primary focus is managing the cloak room, receiving items from patrons, issuing tickets for retrieval, and returning belongings promptly and efficiently. You'll interact directly with customers, addressing inquiries and ensuring a smooth and positive experience for everyone.
- • Receive and securely store coats, bags, and other personal items.
- • Issue and manage ticket systems for item retrieval.
- • Return items to customers upon presentation of their tickets.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Figures cover Refuse workers and other elementary workers — 16 jobs including this one.
In shortage: Finland, Hungary, Romania, Spain.
Longest-running shortage: Spain, 2 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
What these words mean
The four things this section reports
- Reported demand
- Whether employers report needing people in this job — a judgement published by a national or EU body, not a count.
- Where it is heading
- Which way employment in this job is expected to move over the coming years, from an official projection.
- Openings
- Roughly how many openings arise — from growth and from people leaving the job.
- Typical pay
- What people in this job typically earn where the source publishes it. Blank does not mean unpaid; it means nobody publishes it for that place.
A measure is left out when nobody publishes it for that place, rather than shown as zero.
Which way the market leans for you
- In your favour
- More openings than people looking — employers are competing for candidates.
- Balanced
- Openings and candidates are roughly matched.
- Competitive
- More people looking than openings — expect to compete.
- Mixed evidence
- Sources disagree, or the same occupation group is short in one part and oversupplied in another.
Every source resolves to one of these four, so there is a single vocabulary to learn. What differs is the evidence behind it, which is printed underneath each verdict — a measured ratio of openings to jobseekers, or an assessment published by a national body.
How this job compares with other jobs in the same country
- Strong
- Among the strongest in that country
- Good
- Stronger than most jobs in that country
- Mixed
- About typical for that country
- Weak
- Weaker than most jobs in that country
This is a rank within one country, not a score you can carry across borders — the registers behind two countries count different people, so the same number means different things in each. It is also why a job can be among the strongest in a country and still show as Competitive: it leads the field in a market that is crowded overall.
Where these come from
Every figure is published by a national statistics office, a public employment service or an EU body, and each card names its source and the period it covers. Some places are counted monthly, others assessed once or twice a year, so two places on the same map can be describing different moments — the date is always shown.
None of this predicts one person’s chances. It describes a market.
Reported demand · Typical pay · Where it is heading (United States, Ireland, Malta, United Kingdom)
| Reported demand | Typical pay | Where it is heading | |
|---|---|---|---|
| United States | Not reported | $36,300 2025-05 | +6.4% 2024–2034 · BLS 2024-2034 |
| Ireland | Not reported | — | −2.6% 2023–2035 · Cedefop 2026 * |
| Malta | Shortage reported ELA/EURES 2024 * | — | — |
| United Kingdom | Not reported | £27,766 2025-provisional | — |
* Published for occupation groups, not for individual job titles.
U.S. Bureau of Labor Statistics (OEWS)
Source: Office for National Statistics, Annual Survey of Hours and Earnings, Open Government Licence v3.0
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Future Outlook for cloak room attendant
The outlook for cloak room attendant is exceptionally stable. While AI tools will assist with daily tasks, the core of this role relies on human judgment, resulting in a high resilience score of 71%.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could cloak room attendant change as AI adoption grows?
Human judgement, trust, and context remain strong protectors for this role.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
Human judgement, trust, and context remain strong protectors for this role.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
Model-based estimate. Use it as a planning signal, not a guarantee.
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How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- greet guests
- manage lost and found articles
- communicate with customers
Where AI may become a co-pilot
- tend to clients' personal items
- allocate numbers to clients' belongings
- maintain cleanliness in the cloak room
Tasks most exposed to automation
No single task here is highly automatable yet.
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to physical automation, robotics, and sensor-driven task displacement
Exposure to content generation, creative augmentation, and large language model tools
Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to workflow automation, decision-support software, and process digitisation
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Hospitality, Events, & Tourism
A typical day as a cloak room attendant
09 09:00 · Morning allocate numbers to clients' belongings
10 10:30 · Mid-morning manage lost and found articles
12 12:00 · Midday tend to clients' personal items
14 14:00 · Afternoon communicate with customers
15 15:30 · Late afternoon greet guests
17 17:00 · Wrap-up maintain cleanliness in the cloak room
Task order is illustrative. Individual days vary.
What you need to do this work
The skills, knowledge and tools this role calls for — and the traits and rewards that come with it.
-
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
-
tend to clients' personal items
Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.
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allocate numbers to clients' belongings
Receive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.
-
greet guests
Welcome guests in a friendly manner in a certain place.
-
maintain cleanliness in the cloak room
Keep the cloak room area clean and tidy at all times, in line with company standards.
-
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
-
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
- fire safety regulations
Path to become a cloak room attendant
What it typically takes to qualify: education level, where it is a regulated profession, and where to study.
Primary education
7 programmes in 9 countries teach the core skills of this job. Plus 24 short courses that build single skills.
A few examples, taught in the language of this page:
Luksia · Finland
These are 2 of 31.
Sources
- 1. Source: Opintopolku.fi (Finnish National Agency for Education)
- 2. Contains information from MySkillsFuture Course Run accessed on 2026-09-28 from data.gov.sg which is made available under the terms of the Singapore Open Data Licence version 1.0 (https://data.gov.sg/open-data-licence)
Growth Pathways & Similar Roles
Explore typical career progression paths, adjacent skills, and similar roles to plan your next transition.
Where does cloak room attendant fit?
Similarity scores based on skill overlap from ESCO data.
For organisations
The data on this page, working for your students, clients and staff.
Frequently asked questions
What skills are important for a cloak room attendant?
What kind of places typically hire cloak room attendants?
Is this a physically demanding job?
Is there a shortage of Cloak Room Attendant in Europe?
How much does Cloak Room Attendant pay in the United States?
Sources: ESCO O*NET ELA/EURES Cedefop BLS Data updated October 3, 2026 About our data