cloak room attendant
Snapshot
Do you enjoy providing excellent customer service and thrive in a fast-paced environment? As a cloak room attendant, you'll be the friendly face ensuring guests' belongings are safely stored and readily returned.
A cloak room attendant plays a vital role in establishments like theatres, hotels, restaurants, and event venues. Your primary focus is managing the cloak room, receiving items from patrons, issuing tickets for retrieval, and returning belongings promptly and efficiently. You'll interact directly with customers, addressing inquiries and ensuring a smooth and positive experience for everyone.
- • Receive and securely store coats, bags, and other personal items.
- • Issue and manage ticket systems for item retrieval.
- • Return items to customers upon presentation of their tickets.
Where this occupation is in demand
Reported labour shortages and surpluses, by year. Published for occupation groups, not for individual job titles.
Deeper colour: reported the same way in more consecutive years.
Figures cover Refuse workers and other elementary workers — 16 jobs including this one.
In shortage: Finland, Hungary, Romania, Spain.
Longest-running shortage: Spain, 2 years.
Select a place on the map to see its figures.
About this source›
Source: ELA/EURES labour shortages and surpluses. Readings are published at occupation-group level, and cover Europe. Editions differ in annex layout and country coverage, so a change between years does not always mean the labour market changed. Countries in grey were not reported, which is not the same as being in balance.
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Could cloak room attendant fit you?
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Future Outlook for cloak room attendant
The outlook for cloak room attendant is exceptionally stable. While AI tools will assist with daily tasks, the core of this role relies on human judgment, resulting in a high resilience score of 71%.
How are these scores calculated?
The Resilience Score (0–100) estimates how structurally protected this occupation is from automation and AI disruption, based on task-level analysis. Higher scores mean more human-judgment-intensive tasks. AI Exposure shows the estimated percentage of task hours that current AI capabilities could affect. These are model-derived structural indicators, not predictions about individual job security.
How could cloak room attendant change as AI adoption grows?
Human judgement, trust, and context remain strong protectors for this role.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How could cloak room attendant change as AI adoption grows?
Human judgement, trust, and context remain strong protectors for this role.
Illustrative scenario based on task automatability — not a forecast. Values are rounded the further ahead you look.
How AI may change this role
Deterministic, model-based interpretation of current role signals — not a guarantee of replacement.
What still depends on people
- greet guests
- manage lost and found articles
- communicate with customers
Where AI may become a co-pilot
- tend to clients' personal items
- allocate numbers to clients' belongings
- maintain cleanliness in the cloak room
Tasks most exposed to automation
No single task here is highly automatable yet.
Vital Signs & AI Vectors
AI Exposure Vectors
0-100%Exposure to physical automation, robotics, and sensor-driven task displacement
Exposure to content generation, creative augmentation, and large language model tools
Exposure to AI-assisted analysis, pattern recognition, and predictive modelling tasks
Exposure to workflow automation, decision-support software, and process digitisation
Technical Details
NexFuture v3.0 estimates automation exposure natively from ESCO essential-skill groups, weighted by skill mass and calibrated against expert anchors. Scores are probabilistic estimates, not guarantees. See the NexFuture Methodology White Paper for full details.
Measures automation exposure. It does not measure pay, demand, or how many jobs exist near you.
What people in this role usually do
Hospitality, Events, & Tourism
A typical day as a cloak room attendant
09 09:00 · Morning allocate numbers to clients' belongings
10 10:30 · Mid-morning manage lost and found articles
12 12:00 · Midday tend to clients' personal items
14 14:00 · Afternoon communicate with customers
15 15:30 · Late afternoon greet guests
17 17:00 · Wrap-up maintain cleanliness in the cloak room
Task order is illustrative. Individual days vary.
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fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
- fire safety regulations
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communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
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tend to clients' personal items
Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.
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allocate numbers to clients' belongings
Receive clients' coats, bags and other personal belongings, deposit them safely and allocate the clients with the corresponding number of their belongings for proper identification at return.
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greet guests
Welcome guests in a friendly manner in a certain place.
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maintain cleanliness in the cloak room
Keep the cloak room area clean and tidy at all times, in line with company standards.
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maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
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manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
Skill DNA
Work personality traits and values that define this role
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Where does cloak room attendant fit?
Similarity scores based on skill overlap from ESCO data.
Frequently asked questions
- What skills are important for a cloak room attendant?
- Excellent communication and customer service skills are essential. You’ll also need to be organized, detail-oriented, and able to work efficiently under pressure, especially during peak times.
- What kind of places typically hire cloak room attendants?
- You'll find opportunities in a variety of settings, including theatres, cinemas, hotels, restaurants, concert halls, museums, and event venues.
- Is this a physically demanding job?
- The role involves standing for extended periods and occasionally lifting bags or coats. While not overly strenuous, a degree of physical stamina is beneficial.
- Cloak Room Attendant — is there a shortage in Europe?
- No. In the 2025 ELA/EURES edition, a surplus was reported in 7 of the 11 European countries that assessed this occupation group: Austria, Bulgaria, Czechia, Germany and 3 more. 4 countries reported a shortage. These assessments are published per occupation group rather than per job title.
- Cloak Room Attendant — what does it pay in the United States?
- $34,800 a year at the median, as of 2025-05. State medians run from $21,590 to $51,100. Source: US Bureau of Labor Statistics. This is a United States figure and not a projection for Europe.